F.A.Q
Our bullion is stored with trusted custodians in secure vaults that meet AUS/NZ Standards 3809. These vaults are continuously monitored 24/7, and access is managed through controlled security systems to ensure protection of precious metal holdings.
Our custodians have security personnel who monitor for potential threats, both internal and external, and collaborate with relevant authorities when needed. The security protocols are reviewed by independent underwriters to meet necessary standards.
Additionally, custodians maintain procedural controls for receiving, releasing, and accounting for bullion, with regular reconciliations to ensure accuracy.
For security reasons, specific details of these procedures are not disclosed.
We conduct ongoing due diligence on all our partners and service providers.
Yes, our custodians are insured, with certain programs backed by government guarantee. The extent of the coverage varies depending on the specific storage program.
We cannot disclose the specific insurance providers, but we can confirm that the coverage meets industry standards. Further details can be provided upon request, depending on the program.
We conduct ongoing due diligence on all our partners and service providers.
Currently, we do not offer direct client inspections as we operate under a pooled storage model custodied by our custodian providers.
We ensure all of our own reporting requirements for tax purposes and other legal obligations are handled in strict accordance with Australian Tax Law and relevant regulatory frameworks.
Quantum Metal Bullion operates as a wholesale provider, primarily working with businesses and companies. We provide holding information to our clients, with our retail facing clients reporting to individual holders based on the gold holding information we provide.
Our clients receive quarterly activity statements detailing their holdings, with the option to request more frequent updates based on their specific needs.
We conduct ongoing due diligence on all our partners and service providers. Our custodians also include third-party audits as part of their annual reporting process.
The authenticity and purity of bullion stored in our custodian vaults are verified and maintained through a strict chain of custody. For specific programs, such as our depository storage options, bullion must be purchased directly through the program to ensure it remains within a secure and traceable process.
The verification process includes assaying, where bullion is sampled and tested to verify its purity before being stored. This involves taking representative samples from the bullion and conducting thorough assaying procedures to ensure it meets the required purity standards. Once the assaying is complete, the bullion is transferred to the vault, where it is monitored under regular oversight by our custodians to ensure ongoing accountability.
To prevent fraud or mismanagement of stored bullion, we implement multiple layers of internal controls, including segregation of duties, independent audits, and authorisation procedures.
Our authorisation procedures include thorough KYC (Know Your Customer) checks in accordance with AUSTRAC requirements. This process identifies and designates specific individuals within the client’s organisation who are authorised to manage the bullion. Only these authorised personnel, who have been screened through the KYC process, are permitted to give instructions related to their holdings.
Additionally, only authorised personnel from our company can issue instructions to our service providers. Our service providers will only act upon verified instructions from these designated individuals. Each movement or transaction requires proper authorisation, reducing the risk of unauthorised actions.
These procedures are supported by regular oversight to mitigate the risk of fraud or mismanagement.
Quantum Metal Bullion Pty Ltd is registered with AUSTRAC (AAN: 100 777 292) allowing us to deal in bullion purchasing and selling to our clients both domestic and foreign.
Our custodians operate one of the world’s most secure facilities, designed to accommodate large quantities of precious metals. For security reasons, we do not disclose specific figures regarding total storage capacity or current occupancy.
However, in 2023-24, the facility held over AUD 7.3 billion worth of precious metals for clients globally. The vaults are central bank-grade and offer flexible storage options to meet client demands.
Our custodians provide secure storage facilities designed to accommodate large volumes of precious metals. While we do not disclose specific capacities, the infrastructure is built to meet the needs of both existing and new clients, ensuring that assets are securely stored as demand changes.
Currently, specific details about contingency plans in the event of natural disasters or other emergencies affecting the vaults are not publicly available.
However, our custodians maintain high standards of security and risk management. If additional information regarding emergency procedures becomes available, we are happy to provide further details upon request.
Bullion deposits and withdrawals follow set procedures. Typically, deposits take around 3-5 business days to be confirmed and securely stored.
For withdrawals, the timeframe depends on factors such as the volume and location of the bullion. Smaller withdrawals may be processed faster, while larger or international requests could take more time, depending on logistical arrangements.
The above is heavily dependent on location and logistical factors to our custodian.
Quantum Metal Bullion has been operating in the bullion industry for 3 years, however our custodian partners have been in the industry for more than 50 years.
Due to the wholesale nature and confidentiality required of our clientele, we are unable to disclose specific testimonials, but we have a track record of long-standing relationships with satisfied clients.
Our team includes professionals with extensive experience in Australian operations, accounting, legal and compliance.
We have a dedicated customer support team that can be reached via phone or email. Our typical response time is 24 to 48 hours, ensuring prompt assistance for all inquiries.
Yes, we offer additional services, including assistance with buying and selling bullion. We also coordinate secure transportation of bullion as well as refining services, through our trusted partners.
Bullion banks provide a number of services for mining companies, such as providing financing to mining companies with repayment to come from future gold production. Bullion bank services include: entering into long-term purchase contracts with gold mines to buy their mining output, financing projects in the business of gold mining, structuring hedging programs and managing price movement risk using spot, forward, and options contracts.
We offer industry-leading Gold Loan interest rates with flexible terms. Gold loans are subject to normal due diligence and collateral requirements.
Quantum Metal Bullion offers a variety of services to mining companies. QMB has also entered into long-term purchase contracts with gold mines to purchase their mining output and offer financing solutions.
Quantum Metal Bullion is able to assist mining companies with managing and attaining more accurate cashflow forecasts from mining operations via the utilisation of hedging strategies. This is done by locking in the future price on both buy and sell orders of gold. In doing so, mines are able to ensure they have sufficient budgeted operating expenditure to mitigate against market volatility.
